Cultivating the Art of Effective Touchbase: A Project Manager's Guide

About Me

As a working professional with over 17 years of experience in Contact Center Management and Business Consulting, I have gained a wealth of knowledge and skills that have allowed me to excel in my field. Throughout my career, I have also accumulated 5 years of Project Management experience and 2 years of Product Management experience.

My passion for Scrum, Agile, Kanban, and Lean methodologies has driven me to develop a deep understanding of these practices. As a result, I have honed my skills in requirements elicitation, project planning, designing project roadmaps, defining project timelines, and more. I take pride in being recognized as a true leader all these years by various teams that I have headed.

One of the things that I am most proud of is my ability to share my knowledge with others. I firmly believe in the importance of mentorship and strive to help those around me grow and succeed. Throughout my career, I have had the opportunity to work with a variety of individuals from different backgrounds, and I have found that each person has something unique to offer.

In my personal blog, I hope to share my experiences and insights with others who are interested in Contact Center Management, Business Consulting, Project Management, and Product Management. I believe that sharing knowledge and best practices is key to success in any field, and I look forward to contributing to the growth and development of others through my writing.

I invite you to join me on this journey and explore the world of Scrum, Agile, Kanban, and Lean methodologies, as well as the many other aspects of my professional life. Together, we can learn, grow, and achieve great things.


Last updated: June 2023